Tuesday, February 18, 2020

Chapter: 6 Strategy Analysis


The Strategy Analysis knowledge area describes the business analysis work that must be performed to collaborate with stakeholders in order to identify a need of strategic or tactical importance, enable the enterprise to address that need, and align the resulting strategy for the change with higher- and lower-level strategies. 
This area includes the following tasks:
  • Analyze Current State
  • Define Future State
  • Assess Risks
  • Define Change Strategy
1. Analyze Current State:  It understands the business need and how it relates to the way the enterprise functions today and also understands the reasons why an enterprise needs to change some aspect of how it operates and what would be directly or indirectly affected by the change.
    a) Inputs
  • Elicitation results: These are used to understand and define the current state.
  • Needs: The problem faced by an organization often launches business analysis work to better understand these needs.
    b) Outputs
  • Current State Description: It is the context of the Organization’s scope, capabilities, resources, performance, culture, dependencies, infrastructure, external influences, and significant relationships between these elements. 
  • Business Requirements: The problem, opportunity which is defined based on an understanding of the current state.
2. Define Future State: Its purpose is to determine the set of necessary conditions to meet future needs. Moreover, it defines goals and objectives that will demonstrate that the business needs have been satisfied and defines what parts of the enterprise need to change in order to meet those goals and objectives. 
    a) Inputs
  • Business Requirements: The problems, opportunities, or constraints that the future state will address.
    b) Outputs
  • Business Objectives: It describes the direction in which the business wants to follow to acquire its goals and objectives.
  • Future State Description: The future state description includes boundaries of the proposed new, removed, and modified components of the enterprise and the potential value expected from the future state.
  • Potential Value: The value that may be realized by implementing the proposed future state.
3. Assess Risks: It describes the uncertainties around the change consider the effect those uncertainties may have on the ability to deliver value through a change and recommends actions to address risks where appropriate. 
    a) Inputs
  • Business Objectives: It describes the desired direction needed to achieve the future state can be used to identify and discuss potential risks. 
  • Elicitation Results: It is an understanding of what the various stakeholders perceive as risks to the realization of the desired future state.
  • Influences: These are the factors inside of the enterprise and factors outside of the enterprise which will impact the realization of the desired future state.  
  • Potential Value: It describes the value to be realized by implementing the proposed future state provides a benchmark against which risks can be assessed. 
  • Requirements: It depends on their priority, requirements will influence the risks to be defined and understood as part of solution realization.
    b) Outputs
  • Risk Analysis Results: It is an understanding of the risks associated with achieving the future state, and the mitigation strategies which will be used to prevent those risks, reduce the impact of the risk, or reduce the likelihood of the risk occurring.
4. Define Change Strategy: It performs a gap analysis between current and future state, assesses options for achieving the future state, and recommends the highest value approach for reaching the future state including any transition states that may be required along the way.
    a) Inputs
  • Current State Description: It provides context about the current state and includes assessments of internal and external influences to the enterprise under consideration. 
  • Future State Description: It provides context about the desired future state.
  • Risk Analysis Results: It explains each identified risk and exposure to each risk.
  • Stakeholder Engagement Approach: understanding stakeholders' communication and collaboration needs can help identify change-related activities that need to be included as part of the change strategy.
    b) Outputs
  • Change Strategy:  It is the approach that the organization will follow to guide change. 
  • Solution Scope: It is the solution scope that will be achieved through the execution of the change strategy.









Sunday, February 9, 2020

Chapter 4: Elicitation and Collaboration

Elicitation and communication play an important role in business field and its knowledge area is composed of the following tasks: prepare for elicitation, conduct elicitation, confirm elicitation, communicate business analyst information and manage stakeholder collaboration.
1.     Prepare for elicitation:
·        Purpose: to understand the scope of the elicitation activity, select appropriate techniques, and plan for appropriate supporting materials and resources.
·        Description: defining the desired outcomes of the activity, considering the stakeholders involved and the goals of the initiative. Determining which work products will be produced using the elicitation results, deciding which techniques are best suited to produce those results.
·        Inputs:
o   Needs: guides the preparation in terms of the scope and purpose of elicitation activities
o   Stakeholder Engagement Approach: understanding stakeholder’s communication and collaboration needs help plan and prepare appropriate and effective elicitation events.




                      
·        Outputs:
·       Elicitation Activity Plan: used for each elicitation activity. It includes logistics,
scope of the elicitation activity, selected techniques, and supporting materials.
2.     Conduct Elicitation:
·        Purpose: is to draw out, explore, and identify information relevant to the change.
·       Description: There are three common types of elicitation:
Collaborative: involves direct interaction with stakeholders, and relies on
their experiences, expertise, and judgment.
Research: involves systematically discovering and studying information
from materials or sources that are not directly known by stakeholders
involved in the change. Stakeholders might still participate in the research.
Research can include data analysis of historical data to identify trends or
past results.
Experiments: involves identifying information that could not be known
without some sort of controlled test. Some information cannot be drawn
from people or documents—because it is unknown. Experiments can help
discover this kind of information. Experiments include observational studies,
proofs of concept, and prototypes.
o   Inputs:
·        Elicitation Activity Plan: includes the planned elicitation activities and
techniques, activity logistics (for example, date, time, location, resources




v  Outputs
o   Elicitation Results (unconfirmed): captured information in a format that is
specific to the elicitation activity.
3.     Confirm Elicitation Results:
o   Purpose: is to check the information gathered
during an elicitation session for accuracy and consistency with other information.
o   Description: Elicited information is confirmed to identify any problems and resolve them before resources are committed to using the information. This review may
discover errors, omissions, conflicts, and ambiguity
o   Inputs:
·       Elicitation Results (unconfirmed): capture information in a format specific to
the elicitation activity


o   Outputs:
·        Elicitation Results (confirmed): integrated output that the business analyst
and other stakeholders agree correctly reflects captured information and
confirms that it is relevant and useful as an input to further work.
4.     Communicate Business Analysis Information:
·       Purpose: is to ensure stakeholders have a shared understanding of business analysis information.
·       Description: Communication of business analysis information is bi-directional and iterative. It involves determining the recipients, content, purpose, context, and expected outcomes. Task Plan Stakeholder Engagement evaluates communication needs and plans anticipated messages.
·        Inputs:
o   Business Analysis Information: Business analysis information becomes an input for this task when the need is discovered to communicate the information to additional stakeholders.
o   Stakeholder Engagement Approach: describes stakeholder groups, roles,
and general needs regarding communication of business analysis information





                     

·        Outputs:
o   Business Analysis Information (communicated): business analysis
information is considered communicated when the target stakeholders have
               reached an understanding of its content and implications.
5.     Manage Stakeholder Collaboration:
o   Purpose: is to encourage stakeholders to work towards a common goal.
o   Description: Managing stakeholder collaboration is an ongoing activity. Although managing
stakeholder collaboration begins once stakeholders have been identified and
analyzed, new stakeholders may be identified at any point during an initiative
o   Inputs:
o   Stakeholder Engagement Approach: describes the types of expected
engagement with stakeholders and how they might need to be managed.
o   Business Analysis Performance Assessment: provides key information about the effectiveness of business analysis tasks being executed, including those focused on stakeholder engagement


o   Outputs:
o   Stakeholder Engagement: willingness from stakeholders to engage in
business analysis activities and interact with the business analyst when
necessary.

Sunday, February 2, 2020

chapter 3 Business Analysis Planning and Monitoring

Chapter 3 Business Analysis Planning and Monitoring


1. Plan Business Analysis Approach

 Purpose : define an appropriate method to conduct business analysis activities. 

The business analysis approach should:
 • align to the overall goals of the change, 
 • coordinate the business analysis tasks with the activities and deliverable of the overall change,
 • include tasks to manage any risks that could reduce the quality of business analysis deliverable or impede task efficiency, and
 • leverage approaches and select techniques and tools that have historically worked well.

 Inputs: 

Needs: the business analysis approach is shaped by the problem or opportunity faced by the organization.

 Elements

Planning Approach, Formality and Level of Detail of Business Analysis Deliverable, Business Analysis Activities, Timing of Business Analysis Work , Complexity and Risk

Acceptance

The business analysis approach is reviewed and agreed upon by key stakeholders.

Techniques

Brainstorming, Business Cases, Document Analysis, Estimation, Financial Analysis, Functional Decomposition, Interviews, Item Tracking, Lessons Learned, Process Modelling, Reviews , Risk Analysis and Management, Scope Modelling, Survey or Questionnaire, Workshops

Stakeholders

 • Domain Subject Matter Expert
• Project Manager
 • Regulator
 • Sponsor

 Outputs

 • Business Analysis Approach

 2. Plan Stakeholder Engagement 

 Purpose 

 plan an approach for establishing and maintaining effective working relationships with the stakeholders.

 Inputs

 Needs: understanding the business need and the parts of the enterprise that it affects helps in the identification of stakeholders. The need may evolve as stakeholder analysis is performed.
• Business Analysis Approach

Elements 

Perform Stakeholder Analysis, Roles, Attitudes, Decision Making Authority, Decision Making Authority, Define Stakeholder Collaboration, Stakeholder Communication Needs


Techniques

Brainstorming, Business Rules Analysis, Document Analysis, Interviews, Lessons Learned, Mind Mapping, Organizational Modelling, Process Modelling, Risk Analysis and Management, Scope Modelling, Stakeholder List, Map, or Personas, Survey or Questionnaire, Workshops

Stakeholders

Customers, Domain Subject Matter Expert, End User, Project Manager, Regulator, Sponsor, Supplier,

Outputs

 Stakeholder Engagement Approach

3. Plan Business Analysis Governance 

Purpose

 define how decisions are made about requirements and designs, including reviews, change control, approvals, and prioritization.

When planning the governance approach, business analysts identify:
 • how business analysis work will be approached and prioritized,
• what the process for proposing a change to business analysis information is,
 • who has the authority and responsibility to propose changes and who should be involved in the change discussions,
• who has responsibility for analyzing change requests,
• who has the authority to approve changes, and
 • how changes will be documented and communicated.

Inputs 

 Business Analysis Approach, Stakeholder Engagement Approach

Elements 

Decision Making, Change Control Process, Plan Prioritization Approach, Plan for Approvals

Techniques

Brainstorming, Document Analysis, Interviews, Item Tracking, Lessons Learned, Organizational Modelling, Process Modelling, Reviews, Survey or Questionnaire, Workshops

Stakeholders 

Domain Subject Matter Expert, Project Manager, Regulator Sponsor

Outputs

 • Governance Approach

4.Plan Business Analysis Information Management

develop an approach for how business analysis information will be stored and accessed.

Information management entails identifying:
 • how information should be organized,
• the level of detail at which information should be captured,
• any relationships between the information,
 • how information may be used across multiple initiatives and throughout the enterprise, • how information should be accessed and stored, and
• characteristics about the information that must be maintained.

 Inputs

 Business Analysis Approach, Governance Approach, Stakeholder Engagement Approach

 Elements

 Organization of Business Analysis Information, Level of Abstraction, Plan Tractability Approach, Plan for Requirements Reuse, Storage and Access, Requirements Attributes

Techniques

 Brainstorming, Interviews, Item Tracking, Lessons Learned, Mind Mapping, Process Modelling,Survey or Questionnaire, Workshops

 Stakeholders

Domain Subject Matter Expert, Regulator, Sponsor

Outputs

 • Information Management Approach

5. Identify Business Analysis Performance Improvements

 assess business analysis work and to plan to improve processes where required.

 Inputs 

Business Analysis Approach, Performance Objectives (external)

Elements 

 Performance Analysis, Assessment Measures, Analyze Results, Recommend Actions for Improvement

Techniques

Brainstorming, Interviews, Item Tracking, Lessons Learned, Metrics and Key Performance Indicators (KPIs), Observation, Process Analysis, Process Modelling Reviews, Risk Analysis and Management, Root Cause Analysis, Survey or Questionnaire, Workshops

Stakeholders 

Domain Subject Matter Experts, Project Manager, Sponsor

Outputs 

• Business Analysis Performance Assessment